We want you to be 100% happy with your purchases and we completely understand that Returns are a way of any e-commerce experience. We believe in putting your convenience as our top priority and so our returns are simple and straightforward.
Our Returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Item No Longer Needed
Under our goodwill returns policy we’re happy to acknowledge order cancellation request within 12 hours of purchase. Any refund or exchange is offered entirely at our own discretion and all items must be returned with your original receipt (or other proof of purchase) in the same condition as when you purchased them, with the price ticket attached (if applicable). This does not affect your statutory rights. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. After 12 hours have elapsed, no cancellation is possible.
Gift cards: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
In the unlikely situation that you receive an item that is damaged or faulty, we will give you a full refund, including the cost of returning the item to us for a period of 6 months from delivery of the item.
Here’s how to return an item to us:
Contact our Customer Services team within 7 days of receiving the item, and let them know you wish to return it. You can choose to receive either a replacement item or a
Carefully repackage the item, including a copy of the invoice and order details in the return parcel to help us identify your order.
We will send you the appropriate address for returning the item. Please contact us for further
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-‐refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping a high value item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once the items have been successfully returned, we will refund the amount back to your credit or debit card within 14 days.
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The journey of Oud begins in the exotic wild landscapes of Cambodia, Thailand and Laos. From soil to oil to you, everything is approved by our expert Oud Artisans committed to bringing you sustainably sourced, 100% pure & organic oud oil.